Our Privacy Policy & Commitment of Trust.

We want our site to be a safe and trusted place. We do this via the products and services we build and our commitment to your privacy. It's important to us that you trust what we do for you and the things we do with your personal information.

We hope our policy is transparent and straightforward about how we collect, use, disclose and protect your personal information. We bring diverse people together in our community, and we take our responsibility to protect your personal information very seriously. We collect and use your personal information to deliver our vision of making life better for the people we work with and care for through our various services and online experiences we hope you'll love. We're committed to following four principles in relation to your information:

  • We will respect your privacy—our brand is built on trust and integrity.

  • We're committed to being transparent and honest, so you know what we do with your personal information (including if something goes wrong).

  • We use personal information to add value to your life.

  • We avoid getting involved in anything creepy that could breach your trust.

If you have any questions about your privacy or this policy, please contact us. You can also learn more about your privacy rights by talking to the Office of the Privacy Commissioner.

 

1. What does this policy do?

1.1 This policy covers our "Services", meaning services or products by:

People and Pets Assist limited such as Light therapies, People and pets care services, People or pets transport services.

Sales as an agent of BIOPTRON AG, Sihleggstrasse 23, 8832 Wollerau, Switzerland whom can be contacted at
support@bioptron.com

People and Pets Assist Limited Affiliated Services, meaning any product or service (other than the above) provided by an entity that People and Pets Assist Limited ultimately partly or fully owns, unless a particular People and Pets Assist Limited Affiliated Service has its own privacy policy.

1.2 We are committed to your privacy and will comply with applicable privacy laws,

Including the Privacy Act 2020, any applicable Privacy Codes, and other laws when dealing with your information.

We will also comply with the European Union's General Data Protection Regulation to the extent that this applies to information we collect under a particular Service (e.g., if we target a particular Service at individuals living in the European Union). If you are an individual based in the European Union, you can email us at privacy@peopleandpetsassist.nz to clarify how we treat your information.

2. What information do we collect?

We collect information so that we can provide you with our Services, and so that we can build new Services that make life better for Kiwis through online experiences they love. We may collect the following information, some of which is personal information:

 

2.1 Information you give us, such as:

Account information. When you sign up for a Service, we may require your name, username, password, email address, date of birth, demographic information, or other personal information.

Profile information. Certain Services may require you to complete a profile, which may include personal information such as your postal and delivery addresses, phone number, and gender. Parts of your profile (like your member number, user name, and any feedback, or purchase history). For other Services, we may also collect photos connected to your profile if you upload or publish these for references or testimonials of treatments we offer.

Application forms. We collect information when you complete an application for any of our Services or for services that we connect to. Some information on application forms is particularly sensitive (e.g. information in a medical safety and assessment application form) and our use of this is subject to the Service-specific terms (see clause 8.2 below).

Testimonial content. We may collect the content from you when you create a testimonial or pass information to us, which may include your description of the service/s you used, photos, your user name, and in certain cases, your contact details. Content may include embedded information or other metadata (e.g. EXIF data in photos, such as when and where each photo was taken, and details of the device used to take it).

Authentication information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID, such as a firearms licence, national ID card, drivers licence, or passport) or other authentication information. You will be told at the time of collection when this applies.

Payment information. We collect your financial information (like your bank account or credit card information) when you make payments to us or third parties using our Services (see below for how we use and hold this).

Communications and phone calls. When you communicate with us or other Users in relation to a Service, we may collect information about your communication and any other information you provide. This includes when you call us, in which case we may retain your call for fraud prevention, internal training, and quality assurance purposes.

Other information. You may otherwise provide us information directly (by email or in other formats), such as when you provide feedback, fill in a form, conduct a search, update or add information to our Services, respond to surveys or other research activities, post to message boards, participate in promotions, upload into our Services or use other features of our Services.

2.2 Information we automatically collect, such as:

Usage information. We collect information about your interactions with our Services, such as the pages or other content you view, your searches for services, and bookings you have made, and emails and messages generated through your use of the Services.

Location information. When you use certain features of our Services, we may collect different types of information about your general location (e.g. your physical or postal address or your device's IP and MAC addresses) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device's settings menu.

Analytics. We automatically collect analytics information when you use our Services, even if you have not created an account or logged in. We may use third-party providers to help us with this. Information collected includes, among other things: details about how you've used our Services (including links to third-party applications), your IP and MAC address, access times, hardware and software information, device information, device event information (e.g. crashes, browser type), and the pages, applications or services you've viewed or engaged with before or after using our Services.

Transaction and financial information. We may collect information related to your transactions on our Services, including the date and time, amounts charged, and other related transaction details. Depending on your settings and the Services you use, we may collect financial information relating to your use of our Services and your financial history.

Via cookies and similar technologies. We use cookies, pixels, beacons, and other similar technologies to collect and store information when you use our Services (e.g. through Google Analytics or Google Tag Manager) and this collection may occur across devices. Cookies may be "session" cookies (which temporarily store information and expire when you close your browser) or "persistent" cookies (e.g. when you select "remember me" when logging in). We may also allow our business partners to use these technologies on our Services (e.g. for advertising and remarketing), or engage others to track your behaviour on our behalf. You may disable the usage of cookies through your browser settings. Some Services also use social media features (e.g. the Facebook Like button or widgets, such as a share button or mini-programs running onsite) which may collect your IP address and the pages you visit, and which are generally governed by the terms of the social media business providing the features.

 

2.3 Information from third parties or external sources, such as:

Information from third-party services you use. If you link, connect, or log in to your account with a third-party service (e.g. Facebook), the third-party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.

Background Information about you. For some Services, to the extent permitted by applicable laws, we may request that you provide or are subject to background or credit checks, and we may obtain reports from public records, Police, Government departments, (e.g. Department of internal affairs in relation to enquiries regarding health and safety or trust). If you refuse to provide or undergo a background or credit check in these circumstances, we may refuse you access to the Service. If we collect the information described in this paragraph, you will be notified before we do so.

Analytics information. We may collect analytics information from third parties (e.g. we may use Google Analytics, Google Analytics Demographics, and Interest, Google AdWords, Flurry, and Nielsen//Online counting system). Analytics information is generally anonymised, but may include the device you're using, the applications you use, your operating system, your IP and MAC address, and your geo-demographic information.

Advertising information. Unless you have opted out, we may receive information about you and your activities on and off our Services through our partnerships, or about your experiences and interactions from our partner ad networks.

Information from public sources. To the extent permitted by applicable law, we may receive additional information about you that is publicly available (e.g. we may collect your property information held by local councils for our Property Services).

3. How do we use your information?

We use your personal information to provide you with Services and to maintain your trust in People and Pets Assist and the people who help us help support your needs. We also use your personal information with information from others so that we can analyse patterns across our data and improve our Services. For example, we can look across our Services to see online shopping habits to make sure we invest in product improvements that deliver benefits. We may use your personal information in the following ways:

 

3.1 To contact you about your account or use.

We may contact you by phone, email, text message, instant message, or otherwise (e.g. by "push notifications" on your mobile device, subject to your application settings) in relation to your account or use. With our emails you can:

  • Unsubscribe from emailed newsletters and advertising materials.

  • For most Services, change your email preferences for Service-related emails, such as alerts and Watchlist reminders.

3.2 To help provide our Services, for example:

o    To enable your use of our Services. We may enable you to communicate with other Users or make payments on our Services, provide you with shipping services or verify your address (and we may use third parties to help enable your use of our Services – see clause 4.3 below). For example, if you are a transport user and you make an inquiry about a pick-up and drop off, we may send that information to our contractors or a 3rd party that helps us provide a specific service, and will keep a record of the inquiry for safety and administration of the site.

To personalise or enrich our Services. We may personalise, improve or enrich your experience by, among other things:

  • not asking you to log in unnecessarily (i.e. we may save your credentials for you);

  • ranking search results;

  • delivering the information you might be interested in, such as recommendations and content specific to your interests;

  • for some Services, allowing you to store a delivery address against your profile (but we will never give your address without permission, subject to clause 4.2 below);

  • allowing you to save and send standard payment instructions for a service we may offer (e.g., or shop or appointment services);

  • unless you opt-out showing third-party ads based on your use of our Services and your preferences;

  • allowing you to create a profile, or creating a profile for you, for relevant Services. If we ever create a profile for you, you will be notified before your profile is activated and you will be able to update or deactivate your profile;

  • assisting with annual reviews and keeping your client record if you use any support or carer services we may offer from time to time;

  • using certain content to enrich our other Services (e.g., we may use photo images from a 3rd Party to enhance or to promote services to Users.

To manage our Services. We may provide, operate, protect, improve, optimise, and otherwise manage our Services, including by using analytics, accounting, and customer relationship management tools.

To conduct research. We may conduct internal research in relation to Users' demographics, interests, and behaviour to better understand and serve our community.

For training purposes. We may use your personal information to help train and improve our staff who help provide or support the Services (e.g. customer support staff may have access to calls for training purposes).

 

3.3 For trust, safety and assurance, for example to:

Protect the rights, property, or safety of Users, third parties, or us. We may use your information to keep our Services safe and to protect the rights and property of Users, third parties, or us.

Prevent harm to us or others. We may use your information to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity (e.g. if we believe you have used another person's payment card or payment details without their permission or knowledge, we may disclose your personal information relating to the transaction to that person or their bank, The Police, New Zealand Government agencies or international law enforcement agencies).

Ensure we comply with our obligations. We will use information to ensure we comply with the law, including disclosures authorised under the Privacy Act 2020.

Resolve disputes. We may use your information to resolve disputes with or between any of our Users (including claims under our Buyer Protection Policy). We will seek your permission before disclosing your contact details to a third party involved in a dispute, unless this is permitted under the Privacy Act 2020 (e.g. we may disclose your information where the other party has sworn a statutory declaration regarding the dispute).

Enforce agreements. We may use your information to enforce our agreements with Users or third parties.

Conduct investigations. We may use your information to conduct investigations relating to our Services and make risk assessments.

Allow our business to be audited. We may use your information to allow for auditing of our Services and businesses.

Verify the identity of users or third parties. We may verify your identity or authenticate information provided by you, including information relating to others.

To obtain a reference or credit checks. With your consent, we may conduct reference checks. We may also check against databases and other information sources, such as 3rd party credit houses supplying credit reporting services for extending credit services we may provide. Also, if you give us your firearms licence details, you authorise us to provide this information to Police to verify that the Licence is current and valid. Where applicable for a Service, we may also obtain credit checks in accordance with the Credit Reporting Privacy Code (or engage a credit reporter to assist us with this).

3.4 For advertising and marketing, for example to:

Send you promotional messages, marketing, or advertising about our Services, including customised promotions, marketing, or advertising. We may send or show you promotional messages, marketing, advertising, and other information about our Services including information that we think may be of interest to you, for example through recommendations and suggestions on our websites or through email, SMS, or App services. You can set and edit your email preferences in your account preference centre or by contacting us to opt-out of any electronic feeds we may send you. You authorise us to use your content for such purposes, including through display advertising on other websites or applications, electronic direct mail or on social media.

Send you customised third-party advertising (unless you opt-out). We may send or show you third-party promotional messages, marketing, advertising (including on-site display advertising), and other information that may be of interest to you (including information about our business partners). For clarity, products and services advertised on our websites (e.g. on-site display ads showing messages from third parties) are not endorsed by us. We may make advertising space available on our websites through certain advertising platforms or exchanges, such as DoubleClick Ad Exchange, and you can manage what you see on our sites due to DoubleClick cookies through Google's Ad Settings. If you opt out of customised third-party advertising, the advertising you see on our websites may be less relevant to you.

Tailor our advertising and marketing to you once you've left our websites. We may send or show you promotional messages, marketing, advertising, and other information that may be of interest to you once you've left our websites. We may advertise to you in this way through certain advertising platforms such as Google Marketing Platform or Facebook. If you opt-out of tailored remarketing, we won't use your personal information for remarketing, but you may still see similar ads based on your browsing history, non-personal cookie data or other anonymous information. You can further control what ads of ours you see off-site in various ways, for example through Google's Ad Settings, through your Facebook Adverts settings, by visiting the websites of the Network Advertising Initiative or Digital Advertising Alliance, or through your browser settings.

Run promotions. We may use your information to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners.

Measure and improve our advertising. We may use your information to measure the effectiveness of our advertising and make improvements.

3.5 To help you publish things on our website, such as:

Your public profile. Parts of your public profile page, such as your user name and your region may be publicly visible to others.

Your feedback. Our Services may allow Users to provide feedback and rate each other. These may be publicly available on our Services.

Comments on message boards. If you submit content on a message board, social media post, or other similar feature on our Services, that content will be publicly visible.

 

3.6 For other things, with your express consent.

We may disclose your information at your direction, or otherwise as you agree with us. Please note that we:

  • Do not have access to your passwords.

  • Only use your credit card details for purposes related to your transactions and for fraud prevention or law enforcement purposes.

  • Have included some Service-specific terms below, which cover how we use your information for particular Services.

    3.7 To measure traffic on our sites and Services.

We may use your information to measure traffic across our sites, apps, and Services, to analyse trends, and to help us understand how our Services are performing and whether they are meeting the needs of our customers. We use Google Analytics Services, Also sometimes Nielsen digital measurement software to measure this for us. These parties collect anonymous information, like the number of people who visit our sites & apps, how many pages are viewed, and how long people stay on our site. These parties may also randomly ask you to complete anonymous short site surveys - these are totally optional. These parties may aggregate this information and combine it with other information from third parties to measure

You can opt-out of some Nielsen measurement. Because the Nielsen measurement is anonymous, if you use both our site and our apps, or if you use our site across multiple browsers, you'll need to opt-out for each device and browser. That's because Nielsen doesn't know who you are and therefore can't opt you out across the board (sorry!). To learn more about Nielsen and how to opt-out, go here.

4. Who do we disclose your information to?

We may need to disclose your personal information to others to provide you with our Services, to improve our Services or uphold the law or our terms. As described above, we may disclose your information to our Affiliated Services (unless you have opted out of these disclosures). We may also disclose your personal information in the following ways:

4.1 To others with your consent, for example when you:

Ask us or authorise us. We'll share your information when you authorise us to send this to a third party (e.g. Afterpay). You authorise us to release your name, email address, and other contact details to the other party to facilitate a purchase.

Authorise third-party access. We may share your information when you authorise a third-party application to access your information.

4.2 To other users in certain cases, for example:

Your membership. Your membership trading history is maybe published in your feedback if someone places feedback about you. Although we may allow this functionality, the person posting feedback is solely responsible for the content of their feedback.

Dispute information (subject to a statutory declaration). In rare circumstances, we may disclose contact details of one User to another User (e.g. see clause 4.5 below).

4.3 To our service providers, to provide and manage our Services.

In order to provide and manage our Services, we may need to disclose some of your personal information to our third-party service providers. These providers have limited access to your personal information to perform tasks on our behalf and are contractually obliged to use your personal information consistently with this Privacy Policy. These disclosures will be consistent with the Service-specific terms and the rest of this privacy policy.

4.4 To other third parties, such as:

Developers who use our API to build applications. If you use our platform, we may provide application programming interfaces (APIs) that allow developers to build new applications that include our data. Users of our API must agree to our API Terms and conditions. Some applications may deliver services to you that ask you to log in to connect to our platform (via the application). These applications will not be able to retrieve your People and Pets password but will be able to access your current personal information to the extent you have authorised access. For example, some applications, with your authorisation, may be able to access information within your My membership account or personal contact details. You should only allow applications to access your information if you trust them.

Afterpay, if you buy with Afterpay. If you use the "Afterpay Service" to conduct a transaction, we may disclose your personal information to Afterpay NZ Limited ("Afterpay") or a related company of Afterpay where necessary to: (i) facilitate payments under the Afterpay Service; (ii) help with resolution; (iii) help process a refund, chargeback and/or reversal; (iv) report suspicious or potentially fraudulent activity on the website in connection with the Afterpay Service; (v) allow suspension of the Afterpay Service (vi) ensure Afterpay can enforce any contractual rights given for Afterpay's benefit under our Afterpay terms.  

4.5 To authorities or other entities to uphold the law or our terms, for example

For legal compliance or law enforcement purposes. We may disclose your personal information to courts, law enforcement or government agencies, or third parties, to the extent we believe that disclosure is appropriate or permitted by the Privacy Act.

To facilitate legal processes. If you wish to take Disputes Tribunal (or other) proceedings against another User, you can contact us for a statutory declaration form which must be completed before we will consider releasing anyone else's information to you. You may only request contact details for the sole purpose of making a claim.

To enforce or apply our terms and conditions or policies. Despite anything else in this clause 4.5, if you are involved in a dispute, you authorise us to (at our discretion) provide the other party with any correspondence or evidence relevant to the dispute which you've provided to us. In limited circumstances, we may also provide your contact details to the other party to help resolve the dispute (but will always seek your permission first).

To protect the rights, property or safety of us, our Users or others. This includes collecting money you owe us and making such disclosures as are necessary for the purpose of trust, safety and assurance in accordance with clause 3.3 above (e.g. we have authorisation to access name and address details registered in respect of a vehicle on the motor vehicle register for fraud prevention purposes).

4.6 To our other Services.

We may disclose your personal information to entities partly or fully owned by People and Pets Assist Limited which are governed by this privacy policy, subject to your privacy options and the service-specific terms in clause 8. In relation to Affiliated Services, unless you opt-out, we may disclose your personal information to businesses that provide an Affiliated Service. We won't allow your information to be disclosed for an Affiliated Service unless we trust the business providing it and we'll ensure that all Affiliated Services have robust privacy arrangements in place. 

4.7 To others where necessary to reorganise or sell our business.

If we undertake or are involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.8 To other third parties, where your identity is anonymised.

We may share non-personally identifiable information (e.g., aggregated information about our Users that we combine together so that it no longer identifies or references an individual User), for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes

4.9 Also, some interactions with our sites and Services may be subject to additional third-party terms. For example

External links. Our Services may contain links to third-party websites or services. We don't own or control those websites or services or endorse them in any way and, if you interact with them, you may be providing information directly to the third party concerned. The third parties will have their own rules about the collection, use, and disclosure of your personal information. We encourage you to review their privacy policies accordingly.

Certain embedded third party services. Some of our Services use embedded third party services, e.g. Google Maps/Earth. Use of those services may be subject to third party terms, e.g. Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.

Information indexed by search engines. Information you share publicly on our Services may be indexed through third party search engines. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

5. How do we hold and protect your information?

We're big on security. We publish lots of tips on how to keep your personal information secure. We also work hard to ensure we keep your personal information safe and to avoid any harm to you or your personal information. We would notify you and the Office of the Privacy Commissioner if a potentially harmful data breach of your personal information did occur. We delete personal information after it is no longer reasonably necessary for us to use it. In particular:

5.1 We use industry recognised security practices and measures.

We are committed to keeping your personal information as safe and secure as possible and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration. However, despite all of our measures we can't 100% guarantee the security of the transmission or storage of your personal information.

5.2 We store your information in New Zealand or overseas subject to standards that will comply with our privacy obligations

You authorise us to transfer, store and process your personal information in New Zealand and possibly other countries. Where we store information overseas, or a third party we use to provide our Services stores information overseas (e.g. Amazon, Microsoft, Google Web Services), we will ensure that the storage complies with New Zealand privacy obligations.

5.3 We retain your information as long as reasonably required unless we are legally required to hold it longer.

We will keep your personal information for as long as is reasonably required for us to use it in accordance with this policy unless we are required by law to hold it longer. In particular, we may retain:

  • Recordings of your phone calls for a period of up to two years (and sometimes longer, where necessary for business purposes, to help prevent fraud or facilitate legal processes).

  • All membership and user content. We do this for various reasons, including in case of disputes, to help prevent fraud and facilitate legal processes, to comply with financial record-keeping, and to help personalise or recommend products in the future. Content may also persist elsewhere when third parties access and caches while they are live or being shared with your consent. For example, Google does this when they index the web for searching and so old membership content may show in Google searches for a period of time.

Other personal information that is deleted by you may persist for a limited time in our backup systems.

5.4 Credit card Information is held subject to stringent payments industry standards.

Credit and debit card information is sensitive and we protect it to stringent security standards, which at a minimum comply with the Payment Card Industry Data Security Standards ("PCI standards"). We use a number of procedures and different technologies to help protect your credit and debit card information from unauthorised access, use, and disclosure.

For some Services we may allow you to save your card information for subsequent use (and, to make life easier for you, we may use your saved card information for other Services we offer where you're able to make card payments). For example, if you use a credit or debit card for our Payment Gateway Services, you may have the option to "save this card for next time" (or an option to similar effect) and if you choose this option, your credit or debit card details will be encrypted and securely stored.

6. How can I manage my information?

We know your circumstances, details, and preferences will change. So, we've built a number of tools for you to manage your personal information. You can:

6.1 Update your information by:

Managing your profiles, where this is available. Some of our Services may allow you to build more customised profiles and offer different privacy settings.

Updating your account information. In most cases, you may review and update the account information we hold about you (such as your email address, password, and phone numbers) by logging into the relevant Service and updating the information in your account. If this isn't available and you want to update your information, please get in touch with us.

Managing your membership, where allowed. Some profiles enable you to change the details that can be seen on our Services.

Managing your privacy options. You can manage your information on the Privacy options within your account (e.g. opt-out of certain uses of personal information) or by unsubscribing from an advertising email. Otherwise, please use the contact details for the applicable Service.

6.2 Ask us to update, provide or delete your information

If you wish to access or correct any of your personal information, you can contact us directly. We will respond to your request promptly, and always within 20 working days. If you want us to delete any personal information you have submitted to us, please contact us. We will consider each request for deletion on a case-by-case basis taking into account the terms and conditions of the particular Service(s) and our legal obligations to retain certain information. Note that information that you have shared with others may continue to be publicly visible on our Services in association with your first name, even after your account is canceled.

If you want to cancel your account for any of our Services, please contact us.

7. How do we amend this policy?

We may make updates from time to time by a site announcement or other notice, usually with two weeks' notice or more.

Occasionally urgent changes will be required, but we will generally give you at least two weeks' notice by a site announcement to review any changes unless the Service-specific terms do not require notice of changes to them. From time to time, we may seek your feedback on proposed changes on our message board or via other forms of consultation. For significant changes, we may notify you directly via email. As we update this policy from time to time, we encourage you to periodically review this page for the latest information on our privacy practices.

8. Do we have any other Service-specific terms that apply?

Yes. We've outlined in this section how certain Services use and disclose specific personal information. In addition, our contracts with you may include extra restrictions on our use of personal information and customer data.

8.1 For Payment Gateway Users:

We collect certain payment-related information. When customers use our payment gateway, we will typically acquire information such as the customer's name, the cardholder's name, credit card number (together with the expiry date and card security code), and billing address. We may also obtain personal information from your bank in connection with your use of our payment gateway.

We limit our use of payments-related information and take steps to keep your card information safe. We understand that payment-related information, including card information, is sensitive. This means we'll only use or disclose this type of information for purposes related to the Payment gateway Service or the facilitation of payments. In particular, our use of card information is subject to stringent security standards, which at a minimum comply with Payment Card Industry Data Security Standards (PCI standards). We won't use or disclose payments-related information collected through our payment gateways for purposes unrelated to facilitating payments unless we have authorisation to do this, or this is required for fraud prevention, law enforcement purposes or by law. Subject to these cases, if you are a merchant who uses our services, we won't disclose payments-related information (used to facilitate payments to your customers) for the purpose of unrelated Services offered by the People and Pets family. However, we may still use and share this information where it is in anonymised form (e.g., aggregated information that no longer identifies or references an individual User), as described in clause 4.8.

9. What do the terms in this policy mean?

9.1 "User”

User means anyone using our Services, including any members.

9.2 “personal information”

Personal information means information about an identifiable individual, as defined by the Privacy Act 2020.

9.3 “Services”

Services means our Services, as defined in clause 1.1.

9.4 “Tailored Product”

Tailored Product means a product that provides tailored personal information (as further described in clause 4.4).

9.5 “Affiliated Services”

Affiliated Services means any product or service (other than those described in clause 1.1 as being provided by People and Pets Assist Limited or Our Payment Gateway providers) that is provided by an entity that People and Pets Assist Limited ultimately partly or fully owns, unless a particular Affiliated Service has its own privacy policy.

9.6 “we”, “us” or “our”

We, us, or our means:

(a) People and Pets Assist Limited and our Payment Gateway providers, and

(b) any entity that People and Pets Assist Limited ultimately partly or fully owns that provides an Affiliated Service to which this privacy policy applies.

9.7 “you” or “your”

You or your, in relation to any personal information, means any individual who is identifiable from the personal information.

Notes privacy linked to Act

Privacy Act 2020 No 31 (as at 1 Sept 2022), Public Act Contents – New Zealand Legislation